Email: help@getwag.com
Or click "Contact Us" above to submit an online form to our team!

<p>If you have any issues, reach out right away. Our team is happy to help troubleshoot or offer a return for your order, if applicable.</p><p>You can review our return policy <a href="https://getwag.com/pages/return-policy" target="_blank" rel="noopener noreferrer">HERE</a>.</p>

If you have any issues, reach out right away. Our team is happy to help troubleshoot or offer a return for your order, if applicable. You can review our return policy HERE.

What if the ladder doesn't fit or won't work as expected?

WAG Ladders

What is the weight limit for your dog ladders?

Can humans use the ladders?

Do your dog ladders float if dropped into the water?

What materials are used in your ladders and are they suitable for saltwater use?

Do I need to train my dog to use the ladder?

What type of care and maintenance is required?

Which ladder works best for sailboats?

Can I use the WAG Dog Ladder out of water?

Can I use one ladder on different types of boats?

Can the ladder be made shorter?

Will the Dock Dog Ladder work with my dock?

Can I extend the length of the Dock Dog Ladder?

How does the Dock Dog Ladder work with tidal changes?

How is the Dock Dog Ladder installed?

Dock Dog Ladder (PM-12)

Is the Pool Dog Ladder suitable for use in chlorinated water?

Is the Pool Dog Ladders appropriate for small dogs (like chihuahuas)?

Can the Pool Dog Ladder be extended?

Is the Pool Dog Ladder compatible with in-ground and above-ground pools?

Will the Pool Dog Ladder damage the liner?

How is the Pool Dog Ladder installed?

Pool Dog Ladder (XPM-6)

How can I use the Hunting Boat Dog Ladder on a boat with wide gunwales?

Can the length of the Hunting Boat Dog Ladder be extended?

Hunting Dog Ladder (LM-6H)

How can I use the Fishing Boat Dog Ladder on a boat with wide gunwales?

Can the Fishing Boat Dog Ladder be extended?

Fishing Boat Ladder (LM-6)

How is the Pontoon Boat Dog Ladder mounted?

Does the Pontoon Boat Dog Ladder attach permanently to the boat?

Will the Pontoon Boat Dog Ladder scratch my pontoons?

Pontoon Boat Dog Ladder (HSM-10)

How do I know if the Fiberglass Boat Dog Ladder is compatible with my boat's swim ladder?

Does the Fiberglass Boat Dog Ladder require any drilling?

How do humans use the swim ladder when the Fiberglass Boat Dog Ladder is in place?

Can I set up the Fiberglass Boat Dog Ladder without getting into the water?

Fiberglass Boat Dog Ladder (SLM-12)

Do you offer free shipping?

When can I expect my order?

Do you offer expedited shipping?

Do you ship internationally?

Shipping, Tracking, & Returns

What’s your return policy?

What is your cancellation policy?

Do you offer any type of warranty on the ladders?

Do you offer any discounts?

Warranty and Policies

What if the ladder doesn't fit or won't work as expected?Updated 2 months ago