All of our ladders ship for free to the 48 Contiguous United States and Greater Canada (Alberta, British Columbia, Manitoba, New Brunswick, Ontario, Quebec, Saskatchewan). We offer subsidized shipping rates to Alaska, Hawaii, US Territories, and othe

All of our ladders ship for free to the 48 Contiguous United States and Greater Canada (Alberta, British Columbia, Manitoba, New Brunswick, Ontario, Quebec, Saskatchewan).We offer subsidized shipping rates to Alaska, Hawaii, US Territories, and other Canadian provinces.We can ship worldwide, and offer some subsidized shipping rates for locations outside of the USA and Canada.If you are outside of the 48 contiguous United States or Greater Canada, please contact us for shipping rates!Please note that shipments outside of the USA are subject to additional fees and taxes that are collected directly by the carrier.

Do you offer free shipping?

All orders are shipped from our warehouse located in Lapeer, Michigan. We primarily use UPS and FedEx to ship our products directly to you. Processing times may vary throughout the year depending on total order volume, but unless stated differently o

All orders are shipped from our warehouse located in Lapeer, Michigan. We primarily use UPS and FedEx to ship our products directly to you. Processing times may vary throughout the year depending on total order volume, but unless stated differently on the product listing or in the cart, most orders ship within 2-3 business days.Delivery times will vary depending on your location, but we generally estimate an additional 3-7 days for delivery within the 48 Contiguous United States.If you need to arrange expedited shipping options such as Overnight or 2-Day shipping services, please contact us via phone or email for rates PRIOR to placing your order.You can read more about our shipping policies&#xA0;<a href="https://getwag.com/pages/shipping" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">HERE</a>.

When can I expect my order?

We can provide expedited shipping services (such as Overnight shipping or 2-Day shipping, for example) as needed. Costs vary depending on the size of the order and your location, so please contact us via phone 877-924-2272 or email help@getwag.com fo

We can provide expedited shipping services (such as Overnight shipping or 2-Day shipping, for example) as needed. Costs vary depending on the size of the order and your location, so please contact us via phone 877-924-2272 or email help@getwag.com for more information on options and rates prior to placing your order.

Do you offer expedited shipping?

We take pride in offering our quality products to customers around the globe! International shipping is available, and we can provide custom quotes based on your specific shipping address. Keep in mind that the shipping quote provided only covers tra

We take pride in offering our quality products to customers around the globe! International shipping is available, and we can provide custom quotes based on your specific shipping address. Keep in mind that the shipping quote provided only covers transportation costs and does not include any customs entry fees, duties (if applicable), or import taxes. These are assessed and collected directly by the courier.

Do you ship internationally?

Email: help@getwag.com
Or click "Contact Us" above to submit an online form to our team!

Shipping, Tracking, & Returns

What is the weight limit for your dog ladders?

Can humans use the ladders?

Do your dog ladders float if dropped into the water?

What materials are used in your ladders and are they suitable for saltwater use?

Do I need to train my dog to use the ladder?

What type of care and maintenance is required?

Which ladder works best for sailboats?

Can I use the WAG Dog Ladder out of water?

Can I use one ladder on different types of boats?

What if the ladder doesn't fit or won't work as expected?

Can the ladder be made shorter?

Will the Dock Dog Ladder work with my dock?

Can I extend the length of the Dock Dog Ladder?

How does the Dock Dog Ladder work with tidal changes?

How is the Dock Dog Ladder installed?

Dock Dog Ladder (PM-12)

Is the Pool Dog Ladder suitable for use in chlorinated water?

Is the Pool Dog Ladders appropriate for small dogs (like chihuahuas)?

Can the Pool Dog Ladder be extended?

Is the Pool Dog Ladder compatible with in-ground and above-ground pools?

Will the Pool Dog Ladder damage the liner?

How is the Pool Dog Ladder installed?

Pool Dog Ladder (XPM-6)

How can I use the Hunting Boat Dog Ladder on a boat with wide gunwales?

Can the length of the Hunting Boat Dog Ladder be extended?

Hunting Dog Ladder (LM-6H)

How can I use the Fishing Boat Dog Ladder on a boat with wide gunwales?

Can the Fishing Boat Dog Ladder be extended?

Fishing Boat Ladder (LM-6)

How is the Pontoon Boat Dog Ladder mounted?

Does the Pontoon Boat Dog Ladder attach permanently to the boat?

Will the Pontoon Boat Dog Ladder scratch my pontoons?

Pontoon Boat Dog Ladder (HSM-10)

How do I know if the Fiberglass Boat Dog Ladder is compatible with my boat's swim ladder?

Does the Fiberglass Boat Dog Ladder require any drilling?

How do humans use the swim ladder when the Fiberglass Boat Dog Ladder is in place?