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Warranty and Policies
What’s your return policy?
We accept returns on new, unused products within 30 days of purchase. At this time, custom items are not eligible for returns. Additional fees apply. You can read our full return policy here: https://getwag.com/pages/return-policy
What is your cancellation policy?
Orders can only be canceled before they have been shipped. All order cancellations are subject to a 5% cancellation fee. If your order has already been shipped, please refer to our return policy for further instructions. Please contact us at help@get
Do you offer any type of warranty on the ladders?
All WAG Dog Ladders come with a 2 year manufacturer's warranty.
Do you offer any discounts?
(contact us by email or phone for details). *Free shipping applies to the 48 Contiguous United States and Greater Canada (Alberta, British Columbia, Manitoba, New Brunswick, Ontario, Quebec, Saskatchewan) only. We offer subsidized shipping to Alaska,